Shipping Policy
SHIPPING
All packages are processed within 2-3 business days of your purchase. Estimated delivery for products in stock at our warehouse is 4-7 business days within the US. Please check each product description as it will provide an estimated ship out date. We will do our best to split ship your order if you have ordered any ready-to-ship items, however standard procedure is that the order ships when it is fully ready.
All orders are final. We do not offer exchanges. We will replace defective items. Customers in the United Kingdom and the European Union have additional cancellation rights: see our Return and refund policy.
The estimated delivery windows above should be used as a guide only. If your order is outside the window, please do not worry, your package is being processed and we are doing our best to get everything shipped out as quickly as possible.
You may experience delays during special releases or major holidays.
We do not ship to P.O. boxes.
INTERNATIONAL ORDERS
We ship worldwide from the United States. When you shop from outside the US, prices are shown in your local currency and include all duties and import taxes: the price you see is the price you pay, with nothing further to pay on delivery. International orders are fulfilled through Shopify Managed Markets, with Global-e acting as the merchant of record for your purchase.
Shipping options and their cost are shown at checkout once your address is entered. Canada has a flat-rate standard service; other countries are quoted by the carrier (DHL Express, UPS or USPS). International delivery times vary by destination and carrier and are shown with each option at checkout. Tracking is emailed as soon as your order ships.
ONCE THE ORDER HAS BEEN PLACED
Order Alterations: Once an order has been placed, you cannot remove any items from the cart, so be sure to check your cart thoroughly prior to placing the order.
Address Errors or Typos: Please check your address prior to placing the order to ensure there are no errors or typos that would result in the package not delivering. If your address was input incorrectly, we are not responsible for sending out a new package.
Carrier Selection: If you know that your address only receives a specific carrier (i.e. USPS or UPS), please be sure to choose the appropriate carrier at checkout. If a package does not deliver because you chose the incorrect carrier for your area, we are not responsible for sending out a new package.
POST-DELIVERY
Once a package leaves our facility, it is the responsibility of the shipping carrier (i.e. USPS or UPS) to ensure the package is delivered. We are not responsible for packages that have been lost, stolen, or delivered to the wrong location.